To compliment the careful planning in establishing your Insurance Program, it is obviously necessary that in the event of an incident, which will or may give rise to a claim, a procedure must be adopted for the proper and expeditious conduct of the claim.

However, the following general procedures for various major classes of insurance can be relied upon to cover most circumstances. For any other claim involving other classes of insurance, contact our Claims Officer, Abby Swift on email abby@remingtons.com.au or phone (03) 5331 7341 without delay.

By carefully following this procedure, the impact on you will be minimised.

There are number of steps which must be taken immediately;

1.   Report the incident to Remingtons Insurance Brokers by telephone, facsimile or e-mail, wherever practicable, within 24 hours of the incident and request that a claim form be submitted to you for completion. 

2.   Regardless of whether or not the claim has been reported or a loss assessor appointed, you must immediately do whatever is necessary to prevent further loss of life or property damage. For example;

• Call the fire brigade, ambulance, police or other appropriate emergency services.

• Have a security company install boarding over smashed windows.

• Remove property, which is exposed to further loss or damage to a more secure place if possible.

• Providing no danger to life or limb is involved, ensure the safe removal and storage of vital records.

3.   In respect to Motor Vehicle claims, record time and date of the accident and at the scene, obtain the following details;  

• Address/location of the accident.
• Name and address of the other driver.
• The other driver’s licence number.
• The other driver’s telephone numbers – work, home & mobile.
• Registration number of the other vehicle
• Make/model of the other vehicle
• Details of any witnesses – Name, address, contact telephone numbers. 

4.   Complete all claims documentation as soon as practicable (ensuring your ABN Number and Input Tax Credit entitlement are included, if applicable) and forward to Remingtons Insurance Brokers with any supporting documents.  

5.   Whatever the circumstances of the incident, DO NOT ADMIT LIABILITY EVEN IT YOU THINK YOU ARE AT FAULT. Your Insurer is entitled to deny a claim or pay a reduced amount if statements made by you prejudice the Insurer’s position.  

It is impossible to give guidelines for procedures to follow with every claim, simply because of the nature of accidents. 

• They cannot be predicted
• They do not follow set patterns

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