Complaints Information

Remingtons Insurance Brokers are committed to providing you with exceptional advice and customer service. However, if you are not satisfied with the services provided by our insurance brokers or any member of our team, please contact our complaints officer on (03) 5333 8000. Alternatively you can put your complaint in writing and send it to:

Complaints Officer
Remingtons Insurance Brokers
PO Box 2360
Bakery Hill VIC 3354

You can also send your written complaint via fax on (03) 5332 1933 or email management@remingtons.com.au

We will endeavour to resolve your complaint quickly and fairly. Remingtons Insurance Brokers is a member of the Financial Ombudsman Service (FOS). If you do not receive a satisfactory outcome, you can call FOS from anywhere in Australia on 1300 367 287 or write to them at GPO Box 3, Melbourne VIC 3001. This service is provided to you free of charge.