Financial Services and Credit Guide.
Pinnova Group Pty Ltd
Version 4 | July 2025
Pinnova Group Pty Ltd (ABN 74 684 331 860), trading as Remingtons Personal Risk is an Authorised Representative (No. 001314633) and Credit Representative (No. 000567738) of Charter Financial Planning Limited (ABN 35 002 976 294), Australian Financial Services Licence and Australian Credit Licence No. 234665 (”the Licensee”).
References to “our”, “we”, “us”, "me" and "I" refer to Pinnova Group Pty Ltd.
This Financial Services and Credit Guide (“Guide”) contains information that will help you decide whether to use the financial services we offer. It sets out:
who we are and how to contact us
the advice and services we provide
information about the Licensee
our fees and how we are paid in connection with those services
how we manage your private information
how you can complain about a matter relating to us
Not Independent
Generally, we provide personal advice in line with the Licensee’s Approved Product and Services List (APSL) which may include financial products and services associated with the Licensee. We may receive commissions from life insurance products we recommend and non-monetary benefits such as training and educational seminars from product providers. For these reasons, we are not considered independent, impartial, or unbiased.
Our contact details:
30 Doveton Street North, Ballarat VIC 3350
Documents you may receive in the financial planning process
We will provide you with several documents as you progress through your financial planning and advice journey. We may provide these documents electronically to your nominated email address, unless otherwise agreed.
When we provide personal advice, it will normally be documented and provided to you in a Statement of Advice (SoA). The SoA contains a summary of your goals and the strategies and any financial products we may recommend to achieve your goals. It also provides you with detailed information about product costs and the fees and other benefits we and others will receive, as a result of our advice.
If we provide further personal advice an SoA may not be required. We will keep a record of any personal advice we provide you for seven years. You may request a copy of such records by contacting us during that period.
If we recommend or arrange a financial product for you, we will provide a Product Disclosure Statement (PDS), or Investor Directed Portfolio Services (IDPS) guide where relevant. These documents contain the key features of the recommended product, such as its benefits and risks, as well as the costs you will pay the product provider to manage that product. You should read any warnings in your advice document, the PDS or IDPS guide carefully before making any decision relating to a financial strategy or product.
Our Advice and Services
We are authorised to provide personal or general financial advice on:
Wealth Accumulation
Personal insurance
Superannuation strategies and retirement planning
Retirement income streams, including pensions and annuities
Budget and cash flow management
Centrelink and other government benefits
We are authorised to provide advice on and arrange the following products
Superannuation
Securities
Retirement savings accounts
Managed investment schemes including Investor Directed Portfolio Services (IDPS)
Deposit and payment products, including basic deposit, non-basic deposit, and non-cash payment products
Life Products – Investment life insurance
Life Products – Life risk insurance (including life cover, income protection cover, total and permanent disability cover, and trauma cover)
Your adviser may also be authorised to advise on other specialist areas. These are listed in their adviser profiles.
Transaction Services
In limited circumstances, we can arrange financial product transactions for you on your instruction without providing personal advice.
Instructing Us
You can give us instructions by telephone, mail, email, or other methods, as agreed with your adviser.
Providing Information to us
It is important that we understand your circumstances and goals, so that we can provide you with appropriate advice and services. You have the right not to provide us with any personal information. Should you choose to withhold information, or if information you provide is incomplete or inaccurate, the advice or services we provide you may not be appropriate for you.
It is also important that you keep us up to date by informing us of any changes to your circumstances so we can determine if our advice is still appropriate.
Privacy Collection Statement
We are committed to protecting your privacy and outline below how we maintain the privacy of the information we collect about you.
As part of the advice journey, we need to collect information about you. Where possible we will obtain that information directly from you, but if authorised by you we may also obtain it from other sources such as your employer or accountant. If that information is incomplete or inaccurate, this could affect our ability to analyse your needs, objectives and financial situation, so our recommendations may not be appropriate or suitable for you.
We are also required to implement client identification processes under the Anti-Money-Laundering and Counter-Terrorism Financing Act (AML/CTF) 2006. We will need you to present identification documents such as passports and driver’s licenses to meet our obligations.
We keep your personal information confidential and only use it in accordance with the Entireti Limited (Entireti) Privacy Policy. Some of the ways we may use this information are set out below:
We and the Licensee may use this information to provide financial and/or credit advice and services to you, including passing on your details to third parties such as product issuers;
We may disclose your information to other financial advisers, brokers and those who are authorised by the Licensee to review clients’ needs and circumstances from time to time, including other companies within Entireti;
Your information may be disclosed to external service suppliers both here and overseas who supply administrative, financial or other services to assist us and Entireti to provide financial and/or credit advice and services to you. A list of countries where these service providers are located can be found in the Entireti Privacy Policy;
Your information may be used to provide ongoing information about opportunities that may be useful or relevant to your financial needs through direct marketing (you can opt-out at any time); and
Your information may be disclosed as required or authorised by law and to anyone authorised by you.
We and the Licensee will continue to take reasonable steps to protect your information from misuse, loss, unauthorised access, modification or improper disclosure. You can request access to the information we or the Licensee holds about you at any time to correct or update it as set out in the Entireti Privacy Policy. The Entireti Privacy Policy also contains information about how to make a privacy complaint. For a copy of the Entireti Privacy Policy visit www. entireti.com.au or you can contact us.
Confidence in the quality of our advice
If at any time you are not satisfied with our services, the following will help you understand your options and find a resolution.
Contact your adviser and tell them about your complaint.
Alternatively, you can contact the Licensee at:
Phone: 1800 812 388
Email: advicecomplaints@amp.com.au
Online: www.entireti.com.au
In writing to:
Attention: Advice Complaints Department
AMP Financial Planning Pty Limited
Level 10, 88 Phillip Street
Sydney NSW 2000 Australia
They will try to resolve your complaint quickly and fairly. They will provide you with a decision about your complaint within 30 days of us receiving it.
We note that in some circumstances, it may not be possible for us to completely resolve a complaint within this timeframe. If you do not agree with our decision in respect of your complaint, or are otherwise unsatisfied with our response, you may escalate your complaint to one of the following External Dispute Resolution Schemes.
For any issues about financial advice, investments, superannuation, insurance matters, or credit matters, please contact:
Australian Financial Complaints Authority (AFCA)
GPO Box 3, Melbourne VIC 3001
For any issue about your personal information, please contact:
The Office of the Australian Information Commissioner
GPO Box 5218, Sydney NSW 2001
You may also contact the Australian Securities & Investments Commission (ASIC) on 1300 300 630 (free call info line) to make a complaint and obtain information about your rights.
Professional Indemnity Insurance
We maintain professional indemnity insurance to cover our advice and the recommendations provided by your adviser. The Licensee is also covered by professional indemnity insurance and this satisfies the requirements imposed by the Corporations Act 2001 and National Consumer Credit Protection Act. The insurance also covers claims arising from the actions of former employees or representatives of the Licensee, even where subsequent to these actions, they have ceased to be employed by or act for the Licensee.
About the Licensee
AMP Financial Planning Pty Limited; ABN 89 051 208 327, Australian Financial Services Licensee and Australian Credit Licensee; Licence No: 232706
Registered office: Level 10, 88 Phillip Street, Sydney NSW 2000 Australia.
The Licensee has:
Approved the distribution of this Guide
Authorised us to provide advice and other services as described in this Guide.
About Mutual Advice Partners Pty Limited & Entireti Limited
The Licensee is a wholly-owned subsidiary of Mutual Advice Partners Pty Limited (MAP).
MAP is a subsidiary of Entireti Limited, a group that specialises in licensing and advice business services to financial planning practices and their clients.
AMP Limited holds a minority stake (currently 30%) in MAP.
We can provide advice on products and services from a wide range of financial product and service providers, some of which are related or associated with the Licensee.
If we recommend a product issued by AMP Limited or a third party product issuer, they will benefit from our recommendation by receiving product, administration and investment fees, as well as fees paid by fund managers to distribute their product. These fees are all disclosed in the relevant PDS or IDPS guide.
The Licensee maintains an APSL, from a diversified selection of approved Australian and International fund providers, including companies related to the Licensee. These have been researched by external research houses as well as our in-house research team. The Licensee regularly reviews products and services to ensure they remain competitive with similar products that address similar client needs and objectives. Generally, we recommend products on the APSL. However, if appropriate for your needs, we may, subject to the Licensee’s approval, recommend other products.
Authorised Representatives and/or staff employed in our business may hold shares in AMP Limited, whose share price may be favourably affected by the sale of products issued by AMP Group companies.
Our Fees
We will discuss and agree the actual fees with you before we proceed and where relevant the fees and commissions will be disclosed in the advice document provided to you. The following section outlines the types of fees that may apply.
The fees charged for our advice and services may be based on a combination of a set dollar amount, or a percentage-based fee. Our agreed advice and service fees may include charges for one off or regular fees. We may also receive initial or ongoing commissions from certain product providers.
Licensee Fees
Unless stated otherwise, all permissible revenue, including any advice and service fees and commissions will be paid to the Licensee. It will then pass on the amounts due to us through its payment system. The Licensee charges us a Licensee Fee each year. The Licensee Fee is determined as an annual amount based on a number of factors, including our business revenue, the number of advisers and/or accredited mortgage consultants in the practice and a practice fee.
Note that some asset finance providers may pay commissions directly to us rather than through the licensee.
Other Costs
Other costs may apply in the process of providing our advice and services to you. We will agree all additional costs with you prior to incurring them.
The following table outlines the range of fee we charge and should be used as a guide only. We will discuss your individual needs and agree our fees with you. The actual agreed fees will depend on factors such as the complexity of your circumstances and goals and the scope of the advice. All fees and charges include GST.
Fee Type & Description
Initial or ad hoc fees:
We will charge upfront or ad-hoc fees for any services provided to you based on an hourly rate of $330 per hour.
Ongoing service fee:
If we have entered into an ongoing fee arrangement for an ongoing review of your financial planning strategy, the fee can range from a $2200 to $22,000 depending on the level and complexity of service. Details of the services and fees will be set out within the agreement.
Annual advice and service fees:
You can elect to enter into a 12-month advice and services agreement as part of your financial planning strategy. The fee can range from a $2,200 to $22,000 depending on the level and complexity of service. Details of the services and fees will be set out within the agreement.
Commissions
Insurance:
Initial commissions: Up to 66% of the first year’s premium for new policies implemented from 1 January 2020.
We may receive commissions on increases or additions to existing policies of up to 66%.
Ongoing commissions:
Up to 22% of the insurance premium each following year.
For example: On insurance policies implemented from 1 January 2020, if your insurance premium was $1,000, we would receive an initial commission of up to $660. We would receive an ongoing commission of up to $220 pa.
Other Benefits We May Receive
In addition to the payments explained above we may receive other monetary and non-monetary benefits, support services or recognition from the Licensee to help us grow our business. These are not additional costs to you. They could include training, badging rights, technology and technology support, marketing, financing, events or other recognition we are eligible for. We may receive benefits from product issuers that may include non-monetary benefits that are valued at less than $300. We may also participate in business lunches or receive corporate promotional merchandise tickets to sporting or cultural events and other similar items.
From time to time, Entireti Limited may facilitate access to the Licensee and us to be trained and educated by product issuers on their products.
Personal and Professional Development
The Licensee provides personal and professional development opportunities such as education and professional development programs, offered annually to qualifying practices.
Placement Fees
From time to time the Licensee may receive fees from brokers or product issuers (including AMP group companies) for arranging client participation in Initial Public Offerings (IPOs) of financial products. The fee, which is generally a percentage of the fee paid to the broker, varies from offer to offer and by the level of participation by the Licensee. We may share in this fee based on the level of participation by our clients.
Our Referral Arrangements
We may receive payments to refer you to other service providers. These amounts do not involve additional costs and will be disclosed to you at the time of referral. Our current referral arrangements are detailed below:
Provider: SMS Insurance Pty Ltd t/as repX
Services: We may refer you to repX, who will assist you with your general insurance needs. Please be aware that we’re unable to offer advice on general insurance products, and this is not a recommendation to purchase any particular insurance product through any brokers operating under repX.
Payment arrangement: If we refer you to repX for general insurance, the Licensee will receive: Up to 20% of premiums paid for any particular general insurance product that you obtain through their services. The Licensee will pass 80% to us. Example: If the total referral fee is $500, the Licensee will retain $100 and we will receive $400.
Provider: O’Connell Buyer’s Advocates
Services: We may refer you to OBA, who will assist you with the purchasing process and/or decision relating to property acquisition. Please be aware that we’re unable to offer advice on direct property investment and this is not a recommendation to purchase property through OBA’s services.
Payment arrangement: If we refer you to OBA for any property investment advice, the Licensee will receive: Up to 20% of fees paid for any particular general insurance product that you obtain through their services. The Licensee will pass 80% to us. Example: If the total referral fee is $500, the Licensee will retain $100 and we will receive $400.
Provider: AIA Health
Services: Private Health Insurance Referral Service
Payment arrangement: AIA Health will pay a referral fee of 20% of the client’s first year’s premium (plus GST), of which 16% (plus GST) will be passed onto the Practice, and the remaining 4% (plus GST) will be retained by the licensee. All referral fees are paid to the licensee.
We may introduce you to Petersen Westbrook Cameron or Heinz Law to assist with your estate planning. While we may support you by facilitating the process, any legal advice will be provided via Petersen Westbrook Cameron legal panel and not by us. We will not receive a fee from Petersen Westbrook Cameron to introduce you to them.
Where you have been referred to us by someone else, we may pay them a fee, commission or some other benefit in relation to that referral. Our current referral arrangements are detailed below:
Provider: SMS Insurance Pty Ltd t/as repX
If you are referred to us by repX for any financial advice we will pay them up to 20% exc. GST of any fees or commissions obtained.
Provider: MDS Accounting & Financial Services
If you are referred to us by MDS Accounting & Financial Services for any financial advice we will pay them up to 20% exc. GST of any fees or commissions obtained.
Provider: DGS Accounting
If you are referred to us by DGS Accounting for any financial advice we will pay them up to 20% exc. GST of any fees or commissions obtained.
Provider: Shaddock & Co
If you are referred to us by Shaddock & Co any financial advice we will pay them up to 20% exc. GST of any fees or commissions obtained.
Provider: O’Connell Buyers Advocates
If you are referred to us by OBA for any financial advice we will pay them up to 20% exc. GST of any fees or commissions obtained.
Provider: Shaun Stephens
If you are referred to us by Shaun Stephens for any financial advice we will pay them up to 20% exc. GST of any fees or commissions obtained.
Provider: Compass Commerical and Residential Fiannce
If you are referred to us by OBA for any financial advice we will pay them up to 20% exc. GST of any fees or commissions obtained.
Provider: Monte Finance
If you are referred to us by Monte Finance for any financial advice we will pay them up to 20% exc. GST of any fees or commissions obtained.
Provider: Noma Finance
If you are referred to us by Noma Finance for any financial advice we will pay them up to 20% exc. GST of any fees or commissions obtained.
Other Business Arrangements and Interests
In addition to providing the services listed in this Guide, we have an ownership relationship with SMS Insurance Pty Ltd t/as repX which provides authorised representative services to a number of General Insurance businesses that refer to us.
We have an ownership relationship with MDS Accounting & Financial Services which provide accounting services to a number of our clients.
We control a percentage of the equity interests in the business providing the services listed above.
As a result, we will benefit from fees, dividends or income received from the business’s profits that may result from any payments or other benefits received in respect of the services provided to you. The Licensee has no involvement in these activities and is not responsible for any services, advice or products provided by this business.
Financial and Credit Adviser Profiles
About James Clough
James Clough is an Authorised Representative (No. 001294822) and Credit Representative (No. 000567737) of Charter Financial Planning Limited ABN 35 002 976 294, Australian Financial Services Licence and Australian Credit Licence No. 234665 (”the Licensee”).
Contact details
30 Doveton Street North, Ballarat VIC 3350
Advice and services I can provide:
I am authorised to provide the services listed in the Our advice and services section of this Guide.
In addition to the areas listed in that section, I can also advise on:
Self-managed super funds
How am I paid?
I am remunerated via a salary with bonus’ of 7.5% of all new business revenue paid to me.
I am the beneficial owner of 50% of Pinnova Group Pty Ltd